Hello, we are also attempting a lightweight integration between Solution Manager and ServiceNow. We are planning to simply send over updates from SolMan to SNow via PO, using a REST service with JSON. For now we are planning to just send limited Charm doc info to SNow after certain updates are complete.
The difficulty we are having is where to call the PO proxy. The save-related BADI we have found thus far (IF_EX_ORDER_SAVE) seems to relate more to validation before a save, whereas we want to send data after the save is complete. In the absence of a BADI I looked for configuration options, and found an "Edit Event Handler Table" transaction that allows configuring CRM event FMs on the various transaction categories. This configuration can be accessed via SPRO -> Customer Relationship Management -> Transactions -> Basic Settings -> Edit Event Handler Table. I thought perhaps we could add a custom function module there on the BUS2000116 transaction, to be called after the Save FM (similar to the the config in IS-U FICA transaction FQEVENTS). However, so far it doesn't look like we can add a custom FM.
I'm new to SolMan and CRM, so I'm wondering if anyone can confirm whether it is possible to add a custom FM there. Advice on the best place to call the proxy would also be welcome.
Thanks,
Jeff
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