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SAP CRM CIC0 Rendering Error

Hi there

I am having issues with the fact sheet (CIC0) within CRM. Whenever a BP's email address contains an illegal XML character (In this case '&'), the fact sheet does not render properly. Removing the character fixes the issue, however this BP's email address legitimately contains that character so we want to maintain it as such and have the fact sheet render properly.

Has anyone else successfully resolved this issue?

I have seen ALOT of SAP Notes related to this but none so far have been able to be implemented in SNOTE. Component version is CRM 5.0.


Any help is greatly appreciated

Former Member
Former Member replied

So I accidentally came across the solution so though I had better reply in case someone else stumbles across this...

In SPRO I went to "Define Info Blocks and Views". In the Maintaining Info Blocks tab i found the info block that my trouble data goes to and noticed it was a governed by a Z class.

I found the method within the class that the XML for the email was passed to the external table and figured we don't use FM 'CRM_CCKPT_ESCAPE_XML'

Testing the FM in SE37 it converts '&' to '&' which should solve my issue.

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