Firing plug shows wite content area
Currently we encounter a strange problem in one of our WebDynpro applications. When a certain user clicks on a button that fires a plug to navigate to another view, the contet area gets white and nothing else happens. This happens to this user only, it happens whenever the navigation t a certain view is triggered. For every other user, this navigation works perfectly, even with the same data loaded. Another user experiences similar behaviour when navigation to another view; again, for every other user the navigation works fine.
When entering any view, we check if the user is member of a certain UME group. But this check is performed identically (for the same UME group) in every view and that works fine in every case except for those two user-view-combinations.
Did anyone come across something like that or have any idea on what might be going wrong ? I'd happily supply any information necessary...
Christian Santej replied
a thought crossed my mind - to rule out an enduser error: the enduser is not able to change the visibility manually by performing a right click on the view and alter (e.g. hide view elements) the user settings?
try to clear the personalization data within the portal of those users and check again (Deleting the User Personalization done on Enterprise Portal - the chapter "Deleting the Personalization through Personalization Clean up" also applies for NW7.31)
for investigation reasons - maybe the technical info of the wd application offers some hints. to call/show them press ctrl+shift + right click on the view - a pop-up "Technical Info" should appear.