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ITSM Support Level Determination not Working

Dear Experts,

Am setting up ITSM in solution manager 7.1 SP7, I have created the organizational model and assigned the respective roles for them.

Criteria is to choose the Support level 1 based on the ticket component of satellite system.

I have created Rule using BRFPlus and simutated the rule with the given component, It shows the support team BP correctly. When I test by creating the Incident ticket its not working, kindly help me out to sort out this issue.

I have activated the FDT rule in Action profile as well.


Saravanan R.

Former Member
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