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Agent inbox Search-Categorization

Hi,


In Agent Inbox search, when we search on Categorization attribute its fetching entire results irrespective of category description that we want. 

we have searched using only one attribute i.e. Categorization and its fetching entire one order and work items.

please some one help us how to solve this issue.

Thanks,

Venkat

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replied

solved the problem by adding some custom code along with SAP notes.

thanks.

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