Calculation of dates_service profile not taken into account
I am trying to make dates calculation based on working days only.
I have read few posts on the scn and known by experience that it should work with customizing service profile on crmd_serv_sla.
However, after making all steps, it does not work. If someone would know where the problem is, that would be really helpful
Step 1 : customizing service profile
I am not customizing response profile as I don't need it.
Is this cusomtizing correct? I have tried with the others "Exceptions" values but still does not work.
Calendar FR is customizing with working days only monday to friday. Saturday and Sunday are untick.
Step 2 : Link service profile with product 'Investigation'
Step 3 : Calculation of dates
I need, for 'DATE B' to be calculated +2 working days compared to DATE A (here, ZPLA_RECEPTI)
I have added SERWI into the XML determination of dates
Step 4 : Date profile
I have added Service profile as reference objects of the date profile
Into date types, I have added the DATE A calculated from rule seen in step 3.
Step 5 : Result KO
Date A is the date for calculation of Date B (here, Date objectif Accusé Réception).
It is added 2 days as written in the xml but it is week-end days and the result date should be 06.01.2015 and not 04.01.2015.
Am I missing something here?
Thanks a lot,