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Calculation of dates_service profile not taken into account

Hello everyone,

I am trying to make dates calculation based on working days only.

I have read few posts on the scn and known by experience that it should work with customizing service profile on crmd_serv_sla.

However, after making all steps, it does not work. If someone would know where the problem is, that would be really helpful


Step 1 : customizing service profile

I am not customizing response profile as I don't need it.

Is this cusomtizing correct? I have tried with the others "Exceptions" values but still does not work.

Calendar FR is customizing with working days only monday to friday. Saturday and Sunday are untick.

Step 2 : Link service profile with product 'Investigation'

Step 3 : Calculation of dates

I need, for 'DATE B' to be calculated +2 working days compared to DATE A (here, ZPLA_RECEPTI)

I have added SERWI into the XML determination of dates

Step 4 : Date profile

I have added Service profile as reference objects of the date profile

Into date types, I have added the DATE A calculated from rule seen in step 3.

Step 5 : Result KO

Date A is the date for calculation of Date B (here, Date objectif Accusé Réception).

It is added 2 days as written in the xml but it is week-end days and the result date should be 06.01.2015 and not 04.01.2015.

Am I missing something here?

Thanks a lot,

Regards,


Anaïs

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