BO Explorer error.

[Former Member]

Hi All,

We have upgraded from BO 4.0 to 4.1 SP4 and after upgrade the Explorer is not working and is throwing the error as below. It appears we need to update the BO Explorer as well. As per the documentation it appears we should have followed the below order

1) Update BIP to 4.1

2) Update BOE to 4.1

3) Update BIP to 4.1 SP4

4) Update BOE to 4.1 SP4.

Since, we have already updated BIP to 4.1 SP4 without updating BOE to 4.1. Is it ok to now update BOE to 4.1 and after that apply BOE 4.1 SP4? Please let me know.

HTTP Status 500 - javax.servlet.ServletException: java.lang.NoSuchMethodError: com.businessobjects.swd.appcontext.RequestInfo.getCafAppContext()Lcom/businessobjects/swd/appcontext/CafAppContext;

type Status report

message javax.servlet.ServletException: java.lang.NoSuchMethodError: com.businessobjects.swd.appcontext.RequestInfo.getCafAppContext()Lcom/businessobjects/swd/appcontext/CafAppContext;

description The server encountered an internal error that prevented it from fulfilling this request.

Apache Tomcat/7.0.55

[former_member207735]

You must make sure that all Business objects should be on same version.

Update Platform, explorer, client, CR etc..

In your case it is good to proceed and update Explorer instead of rolling back the present setup.

I agree with Hrishikesh.

Cheers

Pa1

[Former Member]

Hi.

Yes. You will need to upgrade BO Explorer as well to BI 4.1 SP4. It is recommended that you upgrade BO Explorer and BIP one after the other, however you can try to upgrade Explorer now as well.

You can upgrade Explorer to 4.1 and then apply SP4. If still the error occurs then redeploy Explorer Webapps on Tomcat which will deploy the latest applications.

Regards,

Hrishikesh