Payment Run executed incorrectly.
I have a client that called in regarding a payment run they were trying to execute. When attempting to execute the run SAP froze, and they had to shut down SAP. When logging back into SAP the run said that it had been ececuted, for $0.
Has anyone ever run into this? I am not sure if it is okay to just remove this payment run and have them re-run it.
All documents are still open and nothing has been posted to them.
Thank you for your help.
Thank you for your assistance. We looked it over and it was an issue that needed to be sent to SAP. Per SAP this is a known issue and they were able to resolve.
Thank you again,