CRM: Service Request & LORD Interface
Actually i am facing few situations,
1). I have a requirement in Service Request where if i maintained sold to party, automatically materials which he purchased(can be more than one materials) has to be determined and my main concern is that can SLA or Service profile & Response profile be assigned at header level or not. If can it be maintained for Subject or Reason in Service Request.
I have a requirement where some standard list of Query types (in Client language) are maintained SLA. If i selected that query type SLA should be determined(whether it can be 2, 4 or 10 days). But while creating Service request first sold to party is maintained than material and under this material Query type should be created.
So i have not yet decided where to maintain this query type, but it has to be maintained under material because one customer can purchase multiple materials. Please help me out.
2). My second problem is LORD interface, from CRM opportunity to ECC quotation.
After opportunity i am creating follow up transaction ECC Quotation in CRM web-ui, but Order Reason is not available and it gives the error like customer data is not maintained in ECC. As customer is replicated from crm to ecc.
My CRM version is 7.03