Change user status in support notification

[former_member357236]

Hi All,

Using Bapi BAPI_NOTIFICATION_CREATE i have created a program to mass upload support tickets in SOLMAN system.

I am able to create support tickets but user status is always NEW. I need to change the user status from New to CLOSED or WORK IN PROGRESS or ASSIGNED.

Please guide.

Regards,

Gopi.

[jimmy_chan2]

USE 'BAPI_ISUSMNOTIF_USERSTATUSSET'

[paul_bakker2]

I believe your function module is for IS-U only, Jimmy.

cheers

Paul

[jimmy_chan2]

This FM is for common use , I have been used .

	l_status-extern = '4002'.
	CALL FUNCTION 'BAPI_ISUSMNOTIF_USERSTATUSSET'
	EXPORTING
	number   = wa_svn_no-qmnum
	status   = l_status
	inactive = 'X'
	IMPORTING
	return   = l_status_return.
	l_status-extern = '4001'.
	CALL FUNCTION 'BAPI_ISUSMNOTIF_USERSTATUSSET'
	EXPORTING
	number   = wa_svn_no-qmnum
	status   = l_status
	inactive = ' '
	IMPORTING
	return   = l_status_return.     CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'       EXPORTING         wait = 'X'.

[former_member357236]

Hi Jimmy,

This FM is not avaiable in SOLMAN system.

Component version : SAP EHP 1 for SAP Solution Manager 7.0

Regards,

Gopinathan.A

[paul_bakker2]

Hi,

Are you saying there are no other NOTIFICATION BAPI's except CREATE?

I assume you have looked?

cheers

Paul

[former_member357236]

Hi Paul,

Yes, I have checked. No other Notification BAPI's found in SOLMAN System.

Regards,

Gopi.

[paul_bakker2]

Hi,

I had a look and you are correct - that's a shame! However, I see that BAPI_NOTIFICATION_CREATE calls fm DNO_OW_CREATE_NOTIFICATION.

In the same function group, you can find fm DNO_OW_SAP_CHANGE_NOTIFICATION, which has parameters I_VRGNG and I_STATUS. Do a where-used and you will see how examples on how to call it.

good luck

Paul