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Portal role navigation search - no suggestions found sometimes

Hello,

I am facing an issue with Portal role navigation search in SAP Portal CE7.3 EHP1 SPS9.

Sometimes, no search suggestions are seen and sometimes all search suggestions are seen. (screenshot nav-search-no-suggestions)

We have raised on OSS message for the same.

They has asked to delete all indexes inside sys admin > km > index admin and recreate them.

I have deleted & recreated all indexes including 'portal roles search index' whose data source is 'km > pcd" folder. But same issue persists.

I even tried reindexing navigation search provider inside sys admin > provider config.

All reindexing completes without any issues but no suggestions are seen.

However, I noticed that when I click on 'SAP KM Search" option in search result dropdown, it opens a popup window and there, I can see all matching navigation nodes (screenshot ''sap-km-search-results-poppedup-window).

Could anyone please let me know why this is happening and how to fix this?

Thanks & Regards,

Amey

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