Portal role navigation search - no suggestions found sometimes
I am facing an issue with Portal role navigation search in SAP Portal CE7.3 EHP1 SPS9.
Sometimes, no search suggestions are seen and sometimes all search suggestions are seen. (screenshot nav-search-no-suggestions)
We have raised on OSS message for the same.
They has asked to delete all indexes inside sys admin > km > index admin and recreate them.
I have deleted & recreated all indexes including 'portal roles search index' whose data source is 'km > pcd" folder. But same issue persists.
I even tried reindexing navigation search provider inside sys admin > provider config.
All reindexing completes without any issues but no suggestions are seen.
However, I noticed that when I click on 'SAP KM Search" option in search result dropdown, it opens a popup window and there, I can see all matching navigation nodes (screenshot ''sap-km-search-results-poppedup-window).
Could anyone please let me know why this is happening and how to fix this?
Thanks & Regards,