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customer complaint notification issue

Can anyone help me to understand the following:

We were finding in one of the notification that there were two tasks.

Task 1 was Not approved so approver wanted to see the responsible persons comment before he approves the task.

While he was trying doing to do so he was not able to see the comment by the responsible person.

When we check to see the issue , we have noted that 2nd task was approved by the approver.

Does the approved statusĀ  of 2nd task would cause the comment in the Ist task to be in-visible.

Or could be some other reason .... pl. help.


Former Member
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