Where's my stuff?

[former_member188493]

Ordered software from the sap.com store, got an "order in progress" email at 8:55 AM, now it's 2:55 PM, the amount has hit Visa... but where's my stuff?

SAP Store Customer Information Order submitted to SAP Dear Breck Carter, Thank you for your order, which is under review and will be processed as quickly as possible. Please note that the transaction will only be completed and the contract concluded once SAP has granted you access to the software and an order confirmation has been e-mailed to you. Until then, if any issue arises regarding the processing of your order, SAP reserves the right to cancel the transaction and you will be notified accordingly. Should you have further questions regarding your order, please contact the SAP Store team. The items in your cart have the following order numbers: xxx Thank you for choosing SAP, Your SAP Store team This is an automatically-generated email, please do not reply.

[former_member188493 · Accepted solution]

Three days have passed, where's my stuff?

Breck

[Ali_Chalhoub · Accepted solution]

Hello Breck,

I followed up with your request and I was informed that the matter has been resolved. If that's correct, please mark this question and answered.

Thank you

[JasonHinsperger]

Have you logged into service marketplace to see if it is there?

If not, I would suggest using the "contact" link in your order confirmation e-mail or the "support" link from the banner of the SAP Store site.

--Jason