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C4C : how does outlook connector work?

Hello all,

I'm new here and my enterprise is looking for using C4C over its own ERP.

I search for technical documentations about the outlook connector and how it works, to see if it's compliant with my firm security policy.

Unfortunately I don't find what I want, so I still have many questions: how can the outlook heavy client on the user personal desktop synchronize its data with C4C ?

  • Does it go through the Exchange central server ?
    • If yes which impacts on the central service? Shall we deploy something specific ?
  • Is it a direct and independant flow between the personal desktop and C4C ?
  • Which protocol / port ? Can it be encrypted ?
  • How is the user authenticated on outlook concerning the connector part ?
    • How his rights are checked to get only relied data ?
    • Is there a deported authentication possibility through the connector?
    • Can the user's token on C4C be reused for the outlook connector? Shall the user re-enter his user/pass even if he is still connected to C4C?
  • Who does between the two nodes initiate synchronizations ? Both ?

Thanks in advance for your answers.


Former Member
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