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Starting as Super-Admin

Hello people

I need of your valuable help!

This is my first week as Super Administrator of SAP Bussiness One, and I need to install a PL to the server.

I logged in to the SAP Portal, Installations and Upgrades | SAP Support Portal, then this message pops up: "You don't have the authorization to download software. To request it, contact a user-administrator in your company."... ok, "relax", I told me... then I went to "SAP Support Knowledge Search" and fount this articles:

1408387 - Customer Needs Assistance Downloading From Service Market Place

1989322 - Service Maketplace: Not authorized to download from service Marketplace.

The last one tells me to rerouted to the following component: XX-SER-SAPSMP-SWC or "Have the client raise a case with component xx-ser-sapsmp-swc." that is practically the same meaning.

Well then I when to register an incident to Knowledge Base & Incidents | SAP Support Portal and this message pops up: "Currently you do not have authorization to use this function. To request the authorization, please contact one of the administrators at your company: "

Well, then I went to "Users & Authorizations | SAP Support Portal", looking for anything that could help me... and notice the following text:

If you would like to report an incident, please use the following components:

  • XX-SER-SAPSMP-USR for most user data issues
  • XX-SER-SAPSMP-COE for any Center of Expertise issues

And sends me to the following page "Report an Incident | SAP Support Portal", then I hit the button "Click Here" and this message pops Up: "Currently you do not have authorization to use this function. To request the authorization, please contact one of the administrators at your company".
And and to put the cherry on the cake, apparently, the implementers are on vacation... their office is closed, they do not answer the phones, neither the case that registered to them and which I need to install the new PL.

I just need to download installers or create an incident to SAP to help me to assign me the appropriate privileges.

Anyone could you help me?

Former Member

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