Residual payment of customer down payment request
We use customer down payment requests to keep track of the down payments that the customer is contracted to pay us. Now it happens that request is for USD 1,000 but the customer has paid an advance of only USD 900. When I try to clear this advance of USD 900 against the request of USD 1,000 by way of residual posting system is not allowing me to post a residual request document of USD 100. I am getting the message "Partial payments/residual items are not possible for document XYZ" (Message no. F5773). It further says that partial payments / residual items are not possible for noted items.
But this is a valid business requirement as customer may not always pay the entire requested advance.
Can you please confirm how this is to be handled?
Thanks & Regards,