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CRM User time out issue

Hi All,

I have a requirment to display a popup message before crm session expires due to inactivity..Our session time out time is set to 60 min..I need to display message before 30 min if the user is ideal on that session..

I tried the option of applying the OSS message 1877120. I did the manual steps and applied the OSS message and set the parameter (CRM 7.0 EHP1)

but I am not getting any popup even though session reached to maximum logout time..any idea on this..?

I also noticed below link..to write the code..

Session Time out warning message on UI

But I would like to check is there any way to resolve this issue using any OSS message..

I appreciate your help on this.

Thanks,

Sara.

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