on 12-29-2014 12:09 PM
Hi team,
I am trying to install SMP 3.0 SP03 Mobile platform on Windows Server 2008 remotely. But i am struck in the place where need to provide windows password. I tried many way but still not able to solve the issue.
I refered many discussion on SCN portal:
But still can't.
For mor info:
installing to Windows server 2008 64 bit remotely.
Even i have created the smpServiceUser local account(suggested in one discussion).
Please help me
Regrd
Rag
Tags edited by: Jitendra Kansal
Hi Rag,
What is the error you are getting ? Could you provide relevant screenshots of the error.
Are you able to find more information from the instalLogs (C:\SAP\MobilePlatform3\InstallLogs) ?
BTW, latest SMP 3 run-time available is SP05.
Regards, Midhun
SAP Customer Experience Group - CEG
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Hi Midhun Thank you for response.
Below is the screen shot of error:
Below is the error log:
(Dec 30, 2014 12:27:08 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2010 Runtime found: v10.0.40219.325
(Dec 30, 2014 12:27:08 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2005 Runtime found
(Dec 30, 2014 12:27:08 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2008 Runtime found
(Dec 30, 2014 12:27:08 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2010 Runtime found: v10.0.40219.325
(Dec 30, 2014 12:27:08 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2005 Runtime found
(Dec 30, 2014 12:27:08 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2008 Runtime found
(Dec 30, 2014 12:28:23 PM), , com.installshield.smpserver.event.dialog.swing.PanelProductEditionOption, dbg, productInstallOption: Developer Installation
(Dec 30, 2014 12:28:23 PM), , com.sybase.englwd.wizardbean.GetHostNameIP, dbg, GetHostNameIP:execute method
(Dec 30, 2014 12:28:23 PM), , com.sybase.englwd.wizardbean.GetHostNameIP, dbg, GetHostNameIP:The hostname is [SYCLO-DEV] and the IP is [10.23.18.81]
(Dec 30, 2014 12:28:23 PM), , com.sybase.englwd.wizardbean.GetHostNameIP, dbg, GetHostNameIP:The domain name is [ictsisap.local]
(Dec 30, 2014 12:28:23 PM), , com.sybase.englwd.wizardbean.GetHostNameIP, dbg, GetHostNameIP:The fully qualified domain name is [SYCLO-DEV.ictsisap.local]
(Dec 30, 2014 12:28:23 PM), , com.sybase.englwd.wizardbean.FilesActionWizard, dbg, Creating directory: C:\SAPMOBILITY\SMP_SERVER_3.0/Util/TestUserLogonService
(Dec 30, 2014 12:28:23 PM), , com.sybase.englwd.wizardbean.FilesActionWizard, dbg, Copying File: E:\Syclo SW\SAP Mobile Platform 3.0 SP03 -Run Time\SMP30SP03SVR/modules/server/TestUserLogonService.exe to C:\SAPMOBILITY\SMP_SERVER_3.0/Util/TestUserLogonService/TestUserLogonService.exe
(Dec 30, 2014 12:28:23 PM), , com.sybase.englwd.wizardbean.FilesActionWizard, dbg, Copying File: E:\Syclo SW\SAP Mobile Platform 3.0 SP03 -Run Time\SMP30SP03SVR/modules/server/validatelogon.bat to C:\SAPMOBILITY\SMP_SERVER_3.0/Util/TestUserLogonService/validatelogon.bat
(Dec 30, 2014 12:28:23 PM), , com.sybase.englwd.wizardbean.FilesActionWizard, dbg, Copying File: E:\Syclo SW\SAP Mobile Platform 3.0 SP03 -Run Time\SMP30SP03SVR/modules/server/fixTestUserLogonServiceFile.bat to C:\SAPMOBILITY\SMP_SERVER_3.0/Util/TestUserLogonService/fixTestUserLogonServiceFile.bat
(Dec 30, 2014 12:28:23 PM), , com.sybase.englwd.wizardbean.FilesActionWizard, dbg, Copying File: E:\Syclo SW\SAP Mobile Platform 3.0 SP03 -Run Time\SMP30SP03SVR/modules/server/fixTestUserLogonServiceFile.js to C:\SAPMOBILITY\SMP_SERVER_3.0/Util/TestUserLogonService/fixTestUserLogonServiceFile.js
(Dec 30, 2014 12:28:57 PM), , com.installshield.smpserver.event.dialog.swing.PanelAdminCredentials, dbg, adminUsername: smpAdmin
(Dec 30, 2014 12:29:18 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Zone identifier found:false
(Dec 30, 2014 12:29:19 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Created SMPTestUserLogonService
(Dec 30, 2014 12:29:19 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Deleted SMPTestUserLogonService
(Dec 30, 2014 12:29:19 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Exit code:1332
(Dec 30, 2014 12:29:19 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, File permissions set
(Dec 30, 2014 12:29:20 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Exit code:1
(Dec 30, 2014 12:29:20 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, err, 1 file(s) copied.
Microsoft (R) .NET Framework Installation utility Version 4.0.30319.18408
Copyright (C) Microsoft Corporation. All rights reserved.
The installation failed, and the rollback has been performed.
bad username
1 file(s) copied.
(Dec 30, 2014 12:37:20 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, err, ERROR: Failed to create Windows service SAPSMPTestUserLogonService to try to set service LOGON permission for smpServiceUser user account.
Please help me to short out this error, i am stuck.
Thanks
Rag
Hi Rag,
Have you tried all the solutions provided in the discussion you mentioned?
Regards, Midhun
SAP Customer Experience Group - CEG
Hi Rag,
Just to add to Midhun's reply,
Please check with below command where ports 8080-8083 or 8084 are open.
e.g. nestat -na | find "8083"
If you get a blank response that means port is open and it can be occupied.
Also, as you mentioned:
trying to install SMP 3.0 SP03 Mobile platform on Windows Server 2008 remotely.
Could be issue with Remote desktop connection as mentioned in this thread:
It seems like the problem was the Remote Desktop Connection. A remote connection to windows may not set the permission correctly as local Admin.
Regards,
JK
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