UCES vs SAP Multichannel Foundation for Utilities
We would like to know the advantages of implementing SAP MFU over SAP UCES.
Can someone draw the comparisons based on the offerings by the two services.
Surely, we want something that should be device independent (can run on desktop/tablet/mobile) , an emerging solution and on which SAP will continue to invest as new developments/enhancements/refinements etc.
I've gone through a lot of blogs that explain / outline SAP MFU as SAP's new strategy to help utilities implement modern customer engagement applications.
But before coming to any conclusion, we would like to hear from the experts