ECC sales order - Even the required amount of the Credit Card is fully authorized, there are still have the same open amount waiting for authorization again
I got an strange issue with Credit card used in sales order in ECC which need your greate support.
In our daily business we using Credit card in sales orders and include return orders, for return orders we configured auto create Delivery.
The issue happened for our return orders, after credit card authorization processed successful, the delivery will immediately create auto, but the delivery status for the return order is still not update (even only one item with 1 quantity) and even the required amount of the Credit Card is fully authorized, there are still have the same open amount waiting for authorization again, as we using Job to do the authorization which scheduled to run in every hour, so this issue has caused endless delivery created after each authorization job finish.
Also the delivery created in this situation is not complete; there is no Create by and Create on data in DB LIKP, no document category set (for return delivery it should be 'T – Return delivery for order')
After I click the manually authorize, the normal return delivery created and there is no open amount waiting for authorization again, also the delivery status of the order is updated correct.
I have no idea what's wrong; please help to through some light on this, thanks!
Details screenshot please see the attachment.
Program used to do authorization for Credit card: /PMPAY/PU_VCC1