Hello Raju,
Mail order catalog retailers frequently use cross selling to increase sales. When a customer orders an article over the phone, the order taker can suggest additional articles that the customer might buy. For example, if the customer orders a VCR, you might suggest purchasing some blank tapes; for a cellular phone, a leather carrying case.
The sales transaction takes place as normal: The customer chooses an article and the order taker enters it on the sales order screen. The order taker can press Enter after each article, or wait until the customer has finished selecting the article he or she wants.
If the order taker presses Enter after entering the data for one article, then a dialog box appears automatically, displaying a list of articles to be suggested to the customer. These cross selling articles are ones that pertain specifically to the purchased article.
If the order taker waits to press Enter until the customer has finished ordering, then the dialog box appears automatically, this time showing all of the articles in the sales order, along with their corresponding cross selling articles.
The articles that appear in the cross selling dialog box always depend on which articles are in the sales order. If you want to have the system suggest articles based on the customer's past purchasing history or other factors, see Dynamic Product Proposal in the standard SD documentation.
The cross selling dialog box displays the following information:
Article number
Description
Sales unit of measure (each, 3-pack, etc.)
Price per unit of measure (calculated either by the standard R/3 pricing scheme or by a custom pricing scheme you have defined)
Availability check
Delivery flag (that is, whether the cross selling articles can be delivered independently of their corresponding main articles in the sales order, or whether the cross selling articles can only be shipped either together with or after the main articles have been shipped)
To set up cross selling, you must make the following settings in Customizing:
Create the conditions tables, access sequence, and calculation schemes for determining cross selling articles, since the cross selling function relies on the conditions technique. (Alternatively, you can use the analysis discussed in "Activities" below to create the data automatically.)
Create a cross selling profile with the following attributes:
Determination of cross selling articles via function module
Price calculation scheme
Scheme using conditions technique
Flag indicating how the cross selling dialog is to appear
Flag indicating whether an availability check is to be performed
Assign the cross selling profile to a sales area, document scheme, and customer scheme.
<b>Reward if helps</b>
Regards
Sai
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