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Issues related to workflow

Hi Experts,

I am facing below two issues in production system.

Issue1: An user has been recently moved to a manager position and he has been given the MSS portal roles.But he is not getting any work items in his UWL tasks and not in SAP INBOX also.I have checked his user profile and all roles and authorizations seems to be fine.Also his team is maintained .He is saying that his team has sent him the mails for approval...but he is not getting any of these.

Issue2: An user has completed some of the tasks.But he is not getting any of the task in UWL under 'Completed Tasks' status.Error message is displayed "Work item with status 'COMPLETED' cannot be processed".

I am confused whether these are workflow related issues or some configuration issues with portal.

Please help me with these.



Former Member
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