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How to Maintain S-User for SAP Service & Support Backbone

Hi All

I'm configuring application incident management in sap solution manager 7.1 sp12 according document "ITSM_Guide_AIMConfig_final". I'm configured to step 2.3.1 "Maintain S-User for SAP Service & Support Backbone ". I have to fill manually information into field " User" and " Contact person". How to sync user and contact from sap support portal to my sap solution manager? If you have documentation to configure application incident management,please send to me.

Thank you and best regards

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