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user prompted for a password

in my project, everything thing was was configured with LDAP.No need of user name and password to login for end users

issue : when a particular user is trying go to portal, its going to portal with out prompting password. But when he clicks one role assume as ESS it is asking for a user name and password

it is theĀ  issue of only one user and only for one particular role and other roles he can see with out password.

what may be missing for the user

Former Member
replied

Hi Rajesh,

When he is accessing ESS/MSS , if it is prompting for password, then it might be because of two reasons ,

1. His password might been locked out in the ECC system(backend) or his password might have been expired.

2. It is possible that they were multiple sessions and cookies were not expired after the session.

Please check with above possibilities.

Regards,

Harsha

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