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Bulletin Board/messages

Dear All,

have any one worked on bulletin messages? we are crm 7.1 ehp3

we have activated the business function required for bulletin board messages, however we are not able to find the place from where we can actually use it.

i.e how to maintain custom message or are there any assignment blocks related to bulletin messages?

we are trying to use this functionality for below requirement..

User A shall maintain a custom message for customer A. So when ever other users open this customer or whenever this customer is used in any txn, then system should populate the message entered by user A

Bulletin Board - Service Request Management - SAP Library

I have already assigned the function profile to business role and made required config settings...

Thank you in advance.

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