Solman ITSM integration with Service-now using PI

[former_member204080]

Hi Team,

We are trying to integrate solman Incident management with SNOW using PI as middleware .We have done the Basic setup in solman(user creation,sicf service activation,consumer and proxy creation)

But when we try to establish a connection from ICTCONF in solman it gives below error .Could you please assist with this issue

If anyone has already configured this setup request you to kindly help with documentation or any pointers on this setup

External system SIOS_SOLMAN_REQ connection test error

Message no. SOLMAN_ICT023

Diagnosis

The system failed to perform the test call of the external system SIOS_SOLMAN_REQ.

Procedure

Check whether the connection to the external system SIOS_SOLMAN_REQ has been defined correctly.

Regards,

Murali

[Former Member]

Hi Murali,

I am planning to do SNOW integration with SAP Solution Manager ITSM. Could you please advice some start up steps and share documentation if possible.

Thanks,

Omkar Kuldharan

[Former Member]

Hi Murali,

Are you able to solve this issue?

If could share the solution for same. As I am getting same connection error "External system SNOW_PI connection test error"

Thanks & Regards,

Nilkanth.

[Vivek_Hegde]

Hi Murali,

If your PI is ABAP based then you need to establish RFC b/w solman and PI.

Did you do this already?

BR,

Vivek

[former_member204080]

Hi Vivek,

We are on PI 7.4 version which is a single Java stack

We are trying to configure web based service desk configuration from solman

Regards,

Murali

[former_member204161]

Hi Murali ,

We are also trying to achieve ServiceNow integration with Solman ITSM . Can you please give me some details on how this can be achieved .

Thanks,

Shaswat

[Former Member]

Hi Shaswat,

There is an add-on for SAP that allows you to create ServiceNow incidents right from the SAP user interface. All incidents will contain every relevant information (system, user, program etc.). Check it out here:

http://sta-technologies.com/create-servicenow-incidents-from-sap/

Also, there is a video about it: Integration of SAP and ServiceNow - YouTube

Hope this helps.