on 12-22-2014 9:17 AM
Dear All,
Can some one help me to understand the usage of var configuration (value added Reseller)
Few Months back , I got an Requirement to configure Solution Manager service desk for Multiple Customers (Customer A and Customer B ) uses same solution manager service desk.
I have Copied the Transaction Types(ZMIN, YMIN) and assign different Number Ranges to Customer A and B?
In This how var will helps ...
Thanks,
Support Team
Hello,
There is a VAR ITSM scenario page at SAP with all the relevant guides:
http://service.sap.com/sw-partner
The VAR scenario is an extensive topic, and your current understanding of it is not too deep. I would suggest that you read the documents, and ask particular questions about points there.
Some hallmarks of the VAR scenario:
- Possibility of using a different transaction type
- S user authorization structure is different
- More jobs and tables to maintain in order to have the authorizations correctly laid out
- Authorization objects of system users that allow you to limit the visibility of incidents and systems of one customer to the other
- optional: SLA configuration, support team determination, etc
- Possibility of creating systems through the marketplace, reading the 'license systems', instead of connecting an SLD or entering the systems manually in LMDB/SMSY
So, there is much more than a different number range. In fact, the vast majority of VARs don't use different number ranges for different customers.
Best regards,
Miguel Ariño
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