Error in phase MAIN_SHDPREPUT/START_SHDI_PREPUT – Shadow Instance cannot be started.

[Former Member]

We are getting error during EHP 7 Upgrade,

We have followed the NOTE : 1622837 - Secure connection of AS ABAP to Oracle via SSFS and  1639578 - SSFS as password storage for primary database connect

During SUM earlier phase we have already configured SSFS and set the profile and environment variables.

                        usr\sap\<SID>\SYS\global\security\rsecssfs\data

                        usr\sap\<SID>\SYS\global\security\rsecssfs\key

default profile set to

        rsec/ssfs_datapath $(DIR_GLOBAL)$(DIR_SEP)security$(DIR_SEP)rsecssfs$(DIR_SEP)data

        rsec/ssfs_keypath $(DIR_GLOBAL)$(DIR_SEP)security$(DIR_SEP)rsecssfs$(DIR_SEP)key

env set to

    setenv RSEC_SSFS_DATAPATH <drive>:\usr\sap\<SID>\SYS\global\security\rsecssfs\data

    setenv RSEC_SSFS_KEYPATH <drive>:\usr\sap\<SID>\SYS\global\security\rsecssfs\key

Profile parameter : rsdb/ssfs_connect = 1

Environment variable:  rsdb_ssfs_connect 1

This is all done and continued the and now reached PREPROCESSING stage where it got stopped again with same error for shadow system.

As per the above note , I believe we need to change only these ,

DB_CONNECT/SHADOW_DB_USER
DB_CONNECT/SHADOW_DB_PASSWORD

rsecssfx put DB_CONNECT/SHADOW_DB_USER SAPSR3SHD –plain

rsecssfx put DB_CONNECT/SHADOW_DB_PASSWORD xxx

And new shadow instance default profile need to be set values same values as above,

          rsec/ssfs_datapath $(DIR_GLOBAL)$(DIR_SEP)security$(DIR_SEP)rsecssfs$(DIR_SEP)data

        rsec/ssfs_keypath $(DIR_GLOBAL)$(DIR_SEP)security$(DIR_SEP)rsecssfs$(DIR_SEP)key

Then restarted Oracle and continued the SUM upgrade, but getting same error again.

Did I missed any steps for shadow systems ?

Moderator: <Logs moved to attachments>

Please help.

Thank you

Regards,

Raghu

STARTSSC.txt.zip

dev_disp.txt.zip

[Reagan]

Your issue is related to SSFS and there is an SAP KBA addressing this issue.

1904826 - Upgrade error "Connect via SAPUSER not supported for kernel >= 740"

You should review the SSFS settings for the primary and shadow instances based on the SAP note 1622837 - Secure connection of AS ABAP to Oracle via SSFS

Read the the section 4: Information about the upgrade from the above note and check whether the parameter rsdb_ssfs_connect = 1 is set correctly.

Cheers

RB

[Former Member]

Hi,

I have checked all parameters and started again . But ending up with same error.

Also tried with upgrading Kernel /usr/sap/SID/SUM/abap/exe to 742.

But same error.

Regards,

Raghu

[Sriram2009]

Hi Raghu

Could you pls update the latest log after upgraded the kernel

BR

SS