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Application Error for the ~ITSMOBILEDEVICEINCLUDE Service Parameter

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Former Member

on ‎12-18-2014 5:20 AM

0 Kudos

Hi experts,

Can you please explain me how to include device-specific html file to ITS mobile transaction?

I've developed the ITS mobile transaction for SAP ERP system (SAPKB70215), defined internet service and published all HTML templates via  a service in transaction SICF. Everything runs just fine but F-keys are not functional in Wavelink Industry Browser (running on Motorola MC9190 device).

After some googling I have figured out that I have to include some meta tags "OnKey..." to generated HTLM pages...

So first I just copied the DEVICESAMPLE html template to our Z* internet service and published it. In transaction SICF -> GUI Configuration I add this service parameter:

~ITSMOBILEDEVICEINCLUDE DEVICESAMPLE

Now, if I run the ITS mobile transaction, the internet browser shows "Application Error".

Just this text (after logon screen). There aren't any related dumps in st22.

Any idea why I cannot include even such a simple html file?

I'd be very grateful for some advice.

Thanks.

Petr

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Accepted Solutions (1)

former_member194364
Active Contributor
‎12-18-2014 3:07 PM
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Hi Petr,

What are the contents of your DEVICESAMPLE? I presume this is NOT the name you used?

Have you given it a meaningful name like INCLUDE_Motorola_MC9190 in SE80

and then

~ITSMOBILEDEVICEINCLUDE INCLUDE_Motorola_MC9190

in SICF?

What are it's contents?

Do you see the file INCLUDE_Motorola_MC9190 included in the HTML <head> tag when you call the the initial HTML page of the Z* internet service? Or is this not possible as you get the "Application Error" message?

The ITSMobile WIKI has information about using this parameter

Service Parameter and Settings - Wiki - SCN Wiki

"

~ITSMOBILEDEVICEINCLUDE

You use ~ITSMOBILEDEVICEINCLUDE to specify your own device include file in which, for example, the mapping of function keys for a specific device is defined. The device include file is included on every HTML page in the <head> tag. Function keys are normally mapped using http meta http-equiv instructions that call a specified JavaScript when a key code is entered. The device include file is exactly the right place for these device/browser-specific instructions. The ITSMOBILE01 service can be used to illustrate this.Example:  ~ITSMOBILEDEVICEINCLUDE devicesample
The content of the devicesample file is included in the HTML <head> tag on every HTML page. The devicesample file must be available in the relevant service as an HTML template.

"

Regards,

Oisin

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Former Member
‎12-18-2014 4:53 PM
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Hi Oisin,

Thanks for quick reply.

The content of DEVICESAMPLE html template is the same as the original ITSMOBILE01 -> DEVICESAMPLE template. I simply copied the original content into my own internet service under the same name and published it. I used DEVICESAMPLE for test purposes because there is no real html code inside it.

As soon as I activate this include via

~ITSMOBILEDEVICEINCLUDE DEVICESAMPLE

in the SICF service I get "Application Error" after log on via any web browser

And yes, first I used more meaningful name for my HTML template (copied from ITSMOBILE01-> DEVINCLUDE_SYMBOL3090) but with the same result: "Application Error".

Any idea what I did wrong? Is there any error log available?

Thanks,

Petr

former_member194364
Active Contributor
‎12-18-2014 5:28 PM
0 Kudos

Hi Petr,

That is unusual behaviour

If you delete

~ITSMOBILEDEVICEINCLUDE DEVICESAMPLE

in SICF for the Z_ITS_Mobile service?

Then the service works correctly?

What template generation style have you used to generate the HTML templates?

Two notes that are related to ~ITSMOBILEDEVICEINCLUDE

1491666  ITSMobile: How to obtain function key values

1031074  ITSmobile 1.1: Supplements and improvements

Regards,

Oisin

Former Member
‎12-18-2014 11:31 PM
0 Kudos

Hi Oisin,

> What template generation style have you used to generate the HTML templates?

That's the correct answer to my question.

Well, I used the Editor Templates to generate the HTML Templates... and as I understand it the ITSmobile Visual Editor does not support the ~ITSMOBILEDEVICEINCLUDE service parameter.

HTML Templates created directly with generating style MOBILE4 work fine.

Is there any way how can I include vendor-specific meta tags to html templates that were generated from ITSmobile Visual Editor templates?

Or should I revert everything back to MOBILE4?

Please advise.

Thank you.

Petr

EDIT: Oops, it doesn't work correctly even with the MOBILE4 generating style.

But there is a new error message.

500 Internal Server Error

  • The termination type was: ABORT_MESSAGE_STATE

Here is related entry in system log (SM21):

Transaction Canceled ITS_P 001 ( )

The transaction has been terminated.  This may be caused by a

termination message from the application (MESSAGE Axxx) or by an

error detected by the SAP System due to which it makes no sense to

proceed with the transaction.  The actual reason for the termination

is indicated by the T100 message and the parameters.

Additional documentation for message ITS_P               001

System error

No documentation exists for message ITS_P001

Message was edited by: Petr Me

former_member194364
Active Contributor
‎12-19-2014 11:41 AM
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Hi Petr,

What is the Kernel used on this SAP ERP system SAPKB70215?

Can you also list the 'GUI Configuration' parameters of your ITSMobile Service in SICF

I presume you have

~sources <my_mobile_service>,itsmobile

Regards,

Oisin

Former Member
‎12-19-2014 2:38 PM
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Hi Oisin,

Kernel info:

SAP Kernel :  721_REL

Database Client Library : DB6_81

created in  :  NT 5.2 3790 S x86 MS VC++ 14.00

created on  :  May 27 2014 03:39:08

Support Level  :  0

Kernel Patch number : 300

Source ID  :  0.300

DBSL Patch No. : 220

ICU Version : 3.4 Unicode Version 4.1

libsapu16 Version : 2.0025  May 26 2014 19:55:05

Here are the 'GUI Configuration' parameters from the SICF service:

~THEME99
~TRANSACTIONZRF
~ITSMOBILE1
~SOURCES<my_internet_service>,itsmobile
~POPUPS1
~ITSMOBILEDEVICEINCLUDEDEVINCLUDE_SYMBOLMC9190
~ITSMOBILEMSGSOUND1
~SHOW_SYSTEM_MODAL1
~XSRFCHECK1

After logon I can only see '500 Internal Server Error' landing page and the following entries in SM21:

Time     Type Nr  Clt TCode Priority Grp N Text

15:20:58 DIA  004 800 ZRF            W0  1 ITS, User session terminated

15:20:58 DIA  004 800 ZRF            D0  1 Transaction Canceled ITS_P 001 ( )

However, this 'GUI configuration' parameters works OK, without errors after log on. But I have to include my own html template.

~THEME99
~TRANSACTIONZRF
~ITSMOBILE1
~SOURCES<my_internet_service>,itsmobile,itsmobile01
~POPUPS1
~ITSMOBILEDEVICEINCLUDEDEVINCLUDE_SYMBOL3090
~ITSMOBILEMSGSOUND1
~SHOW_SYSTEM_MODAL1
~XSRFCHECK1

Thank you.

Petr

former_member194364
Active Contributor
‎12-19-2014 3:05 PM
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Hi Petr,

I believe it works OK for your second test as the "itsmobile01" has this file DEVINCLUDE_SYMBOL3090

~SOURCES<my_internet_service>,itsmobile,itsmobile01
~POPUPS1
~ITSMOBILEDEVICEINCLUDEDEVINCLUDE_SYMBOL3090

What's the path to the "DEVINCLUDE_SYMBOLMC9190" in SE80 under your service

<my_internet_service> ?

Has it been published to the site INTERNAL/INTEGRATED ITS?

Regards,

Oisin

Former Member
‎12-21-2014 2:28 AM
0 Kudos

Hi Oisin,

You are right I can include any existing (SAP-delivered) html files, for instance DEVICESAMPLE of the ITSMOBILE01 internet service.

By the way, it doesn't matter how I generate the html templates for screens. I can use both, the Editor templates or generate screens directly with MOBILE4 style.

The path in SE80 to DEVINCLUDE_SYMBOLMC9190 is:

ITS Services

-> <my_internet_service>

-->Topic 99

---> HTML Templates

---->DEVINCLUDE_SYMBOLMC9190

The following message is shown when the html file is published:

Object published successfylly. Site: INTERNAL

Any idea why my own include template fails to work?

Thank you.

Petr

former_member194364
Active Contributor
‎12-22-2014 3:37 PM
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Hi Petr,

This is unusual. You are doing everything correctly from a configuration point of view.

The only thing that I can think of at this point is of syntax issues within your html file: "DEVINCLUDE_SYMBOLMC9190"

Regards,

Oisin

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