Charm workflow

[rahul_yedapally]

Dear All,

As per my understanding we have different types of change Request like Normal change , urgent change Administrative change Request

urgent change Request workflow flow

Change Manager identifies which of Request (Normal or urgent )-> Development -> Batch Jobs (Release and import)-> Pass to test -> confirm-> changer

Manager -> Approve -> IT Operator will import change to production  -> confirm to change manager.

only Production Release IT operator will be imported

Normal Change Request work flow

Change Manager identifies which of Request (Normal or urgent )-> Development(Release)-> It Operator will import in test -> Pass to test (test and release )->

confirm-> changer Manager -> Approve -> IT Operator will import change to production -> confirm to change manager.

For Every Release It Operator will be Imported

1) How change manager will identify which type of request (depending on what basis)

   how system knows types of change Request ? (normal / urgent)

2) I am not able to understand in change management ->two diff options

   Request for change

   change document

   when we create an Request few Requests are coming in request for change and change document

   can u please tel me whats the difference

[rahul_yedapally]

Thanks Artem,

I am not clear about second Point, can u please guide me basic difference.

[artemzhegalin]

Hello, Rahul.

Rahul Yedapally wrote:



1) How change manager will identify which type of request (depending on what basis)

   how system knows types of change Request ? (normal / urgent)
 

Type of change document (normal or urgent) usually depends on it's importance:

• If it is a hot fix (critical error correction) or a very important change that should be released as soon as possible - you should use urgent correcton;
• If it is not - use normal correction.

Also it depends on release model (I mean release management) of your company.

Rahul Yedapally wrote:


2) I am not able to understand in change management ->two diff options 

   Request for change 
   change document 

   when we create an Request few Requests are coming in request for change and change document 

   can u please tel me whats the difference


 

You can discover it here.

BR,

Artem