Credit memo request

[Former Member]

Hi Gurus

I am working on a scenario, where Invoice to the customer is done.

Now a credit memo request (partial amount).

I am trying VA01 with doc type CR and the with ref to billing doc.

But when i click copy it gives the following error.

I tried VTFA,and did this

and

Its still showing the same error.

I have checked table-TVFK and found:

Please help.

Regards

Blue

[sridhar_v · Accepted solution]

Hi,

Credit memo request you are creating with VA01 and document type CR .

in that case can you please check the copy control VTAF please.

your first document is billing document and from billing to credit memo request .

You should not check VTFA  in this situation.

Check VTAF and revert.

Thanks,

Sridhar.

[Former Member · Accepted solution]

Thanku Sridhar.

For the Quick and Correct reply.

I did the same as u said.

I am not able to change the value there, cd u please help?

Regards

Blue

[sridhar_v · Accepted solution]

Hi,

I am not sure what you want to change.

do you want to change the Net Value?

if you price is determined from the condition records, in that case you need to look into the condition records at VK12 and amend accordingly.

if it is manual then go to item conditions, by double clicking the line item --> conditions tab. and there amend what you like.

else:

can you be more specific please?

Thanks,

Sridhar.

[Former Member · Accepted solution]

The credit memo is to be raised for $1000.

Am i going the correct way?

I thought i have to put $1000 here in the value field.

Thanks & Regards

Blue

[Former Member · Accepted solution]

And its in disabled form, clicking on item condition too, not able to change.

Regards

Blue

[sridhar_v · Accepted solution]

Hi,

Blue, when you want to give a particular sum as a credit note, in that case you will raise the Credit memo request for that amount.without copying from the billing.

and in second case if you want to raise the credit note from the previous supplied invoice, in that case when you copy the invoice, you will see you have all the line items and there quantity.

suppose if you want to reduce the qty from 10 to 5, do that for any line item

if your customer has returned 3rd line item, then take that line out..

and the save the invoice.

and this is how you can do the Credit memo req to credit note.

Thanks,

Sridhar.

[anita_patil3]

Hi;

This is because you have not maintained the original Invoice document to CR credit memo request copy control in billing doc to sales doc copy control.

Pl. check & hope this will help you.

Regards;

Avinash