on 12-16-2014 10:32 AM
Hi Experts,
I have configured the incident management in SolMan 7.1 SP12.
I tested to create incidents then the incident IDs increase 10 number a incident like the following.
I think the incident number increases 1 number a incident.
For example, 9000000002 should be taken instead of 9000000011.
I cannot understand why this is occurred.
Could you please let me know why this is occurred and how to resolve this?
Regards,
Takashi
Hi Takashi Nasu,
In your Incident Transaction, do you have the "Early Number Assignment" active?
To find out how, please check this document:
Regards
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Hi Shkëlzen Hasanaj,
Thank you for your reply.
I configured you suggested then I could see the incident id before I create a incident.
So I checked the incident id has increased 1 a incident.
The number range is only bufferred I found.
Regards
Takashi
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