Secure Login Client - Kerberos Token disappeared

[alexander_tuerk2]

Dear Colleagues,

We are using Secure Login Kerberos Token for our SSO in the SAP GUI. SAP GUI Version is 7.30 Patch 5 and Secure Login is Version 2, Support Package 3, Patch level 2.

In rare cases endusers are not able to login via SSO. When we check the PC and open SAP Secure Login Client we detect that there is no Kerberos Token to select. At the moment our solution is to reinstall the whole SAP Secure Login Client with the SAP GUI for the user.

We are not sure why a kerberos token would suddently not be available in the sap secure login client. Any idea in which area to look?

Regards,

Alexander

[Former Member]

Hey Alex,

Were you able to fix this error? Also, what was your reason for choosing the Kerberos method? Curious to see if you considered the free Kerberos SSP solution as well as my client is considering a similar approach.

[alexander_tuerk2]

Hello Joe,

After installing the new SAP GUI 7.3 SP11 the issue has been disappered but we are not sure if the issue was ever related to the SAP GUI package but more to the way our packaging team builds the package.

Regarding your question. Four years ago we brought the Secure Login Client solution from SAP for the SSO.

Regards,

Alexander

[Former Member]

Makes sense. How were you able to justify the business savings? We're finding that calls & tickets to Helpdesk for SAP password resets were not as high as we thought. Was your business justification for purchasing SSO licenses for security reasons?

[alexander_tuerk2]

Security Reasons - we only have SSO, in addition we have xxxxx amount of users and nearly xxx sap systems.

[Former Member]

Hello Alexander

One reason can be the lifetime of Kerberos token has crossed and it has been removed from the SLC.

Thanks.

Tapan