Change mail sender

[Former Member]

Hi All,

When we create an incident the mail notifications were send by the autor of the incident or by the people who make some changes in the incident. I would like to change the mail sender to a generic mail adress always.

Can I do it and do you know how?

Thank you.

[hasanajsh · Accepted solution]

Hi,

You can check Note 788626.

The class etc. may be different but the idea is the same.

Regards

[Former Member · Accepted solution]

I try it to solve my problem.

Thank you, Shkëlzen!

[oneal_portillo]

Hi Anais,

Was this the right solution? I used this note but it works not, when I send a email it gives a warning identity in the mail account.

Thank you

[Former Member]

Hi Oneal,

you have to maintain the Default Sender E-Mail-Adress within the Action. If you do not maintain a Default Sender mail adress, it always sends the mail in the Name of the current processor.

If you havent maintained a mail in the current processors SU01 User and BP, the System Displays this warning.

Hope it helps!

Regards,

Robert