Incident Management Customizing - how to change 'priority' field value

[Former Member]

Hi,

I need to change the field 'Priority' in service desk.

My requirement is to remove the priority 'Very High' and keep the values high, medium and low only.

I did configuration in spro "MAINTAIN PRIORITIES OF DATES"  and "Check Basis Message Settings" in area "IT Service Management ".

I am getting the options correct in Web UI.

But, while creating ticket via GUI (Help -> Create Support Message), I get the default options only.

I have also checked the below threads

http://scn.sap.com/thread/3310471

http://scn.sap.com/thread/1095701​

But still, I am not getting any solution.

Please suggest.

Regards,

Khushboo

[VJain]

Hi Khushboo,

Please check note:964598 - Texts for priorities (F4) are incorrect

Thanks

Vikram