How to customize ITSM url

[Former Member]

Hello experts,

I've configured service desk and now I'm willing to customize the login url with some simple name rather than

giving ***/crm_ui_start/default.htm to customers to login.

I know this question might have asked couple of times and I got the below link but still confused after trying the same

http://scn.sap.com/thread/2146336

Hence please help me on this of customizing the url for service desk

I've solman 7.1 SP10

Regards,

Nikhil

[hasanajsh · Accepted solution]

Please check this SAP Note:

2012233 - How to create external aliase in transaction code SICF

for a detailed description.

The difference will be the target element.

In your case: /default_host/sap/bc/bsp/sap/crm_ui_start

If you use an alias let's say: support

After that you'll be able to use:

solman.somedomain.com:port/support

Regards

[Former Member · Accepted solution]

Thank you for the above note. Its really useful.

But currently I've a url displayed as <hostname>:port/alias

and I dont want the end users to view the hostname or especially the port num.

Is there a way where i can have a completely new name like

http://customername.sap.com/servicedesk

Regards,

Nikhil

[hasanajsh · Accepted solution]

From the details you gave I understood you are looking for some alias.

In that case, you could look for some reverse proxy option.

You can use SAP Web Dispatcher or some other option like Apache.

SAP Web Dispatcher - SAP Library

Please have a look around in SCN. There is a lot of discussions about this subject.

Regards