After update to SP05 Hotfix06 the RSOE Services remain in status "starting"

[Former Member]

Hi there,

after updating the Afaria Server to SP05 Hotfix06 the Afaria Server is running fine, but the "Relay Server Outbound Enable Services" remain in the status "starting". 

There is nothing in the Service Logs.

The relay server log says:

I. 2014-11-24 16:27:44. <2700.2188.-> Processing RS peer list request

I. 2014-11-24 16:27:44. <2700.2188.-> Processing up channel connect request

I. 2014-11-24 16:27:44. <2700.2188.F0B0Up> Authenticating up channel first time connection

I. 2014-11-24 16:27:44. <2700.2188.F0B0Up> Using RSOE protocol version 5

I. 2014-11-24 16:27:44. <2700.2188.F0B0Up> Engaging...

I. 2014-11-24 16:27:44. <2700.2188.F0B0Up> Engaged

I. 2014-11-24 16:27:44. <2700.2188.F0B0Up> Established for server 'xyz' in farm 'AfariaFarm'

I. 2014-11-24 16:27:44. <3016.2792.-> Processing down channel connect request

I. 2014-11-24 16:27:44. <3016.2792.F0B0Dn> Authenticating down channel

I. 2014-11-24 16:27:44. <3016.2792.F0B0Dn> Established for server 'xyz' in farm 'AfariaFarm'

I. 2014-11-24 16:27:44. <3016.2792.F0B0Dn> Finished

I. 2014-11-24 16:27:44. <3016.2792.-> Processing down channel connect request

I. 2014-11-24 16:27:44. <3016.2792.F0B0Dn> Authenticating down channel

I. 2014-11-24 16:27:44. <3016.2792.F0B0Dn> Established for server 'xyz' in farm 'AfariaFarm'

I already tried to reboot booth servers several times and double checked the config....

It would be great, if someone has a clue for me....

Regards

Jens

[tracy_barkley · Accepted solution]

Jens,

Was this just a HF install or the service pack as well?  What version of relay is this?  Check the Outbound enabler folder on the Afaria server and make sure that your rsoe.config files have not been moved/removed.

Tracy Barkley

SAP Active Global Support.

[Former Member · Accepted solution]

Great Tipp! The Folder were renamed to RSOutboundEnabler_Backup. The new one contained no config files. so just a copy job to fix the problem.

Easy - with the right support. Many thanks Tracy!!!

Jens

(Update from SP3 HF36 to SP05 HF06)

[tracy_barkley · Accepted solution]

That is kind of what I thought it might be.  We backup the folder and create a new on service pack installs.  I am very glad to hear everything is working.  Have a great week!

Tracy