on 11-24-2014 3:30 PM
Hello Everyone,
I have a Problem with one of the particular Printers.
When the users give the print after particular time (for an example 19:30) , then the Spool Requets creates only at 21:30 and later. Even the Print Immediately Option is selected. spool requests are not getting generated immediately.
When I open and check last spool request which was at 19:30., it Shows the Generation Time : 19:30 and Modification Time 21:30.
How to check which process or which Job modify this?
Can you please let me know how to avoid this Problem and how to Isolate this Problem?
I have a plan to Monitor the below.
1. Spool Work process DEV traces.
2. Monitor the Spool work process availability at the specified time.
But can you please let me know, is there any other way of isolating this issue and find solution to avoid this issue further?
Thank you.
Regards,
Eswaran
Hi Karthick,
https://help.sap.com/saphelp_erp2004/helpdata/en/d9/4a902351ea11d189570000e829fbbd/content.htm
SAP Note 68511 - How does an output request get to the spool work process
Are you using any operation mode?
Regards,
V Srinivasan
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Hi Karthick,
Could you share SM21 log files and confirm for any recent changes under kernel or GUI level ? If possible try to patch the kernel and check again.
Regards,
Gaurav
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Thank you Guys,
1. I could not see any error messages in SM21 and ST22.
2. Spool work process is available but ithe request doesnt reach spool work process.
3. There are no recent changes to Kernel
I have a plan to upgrade my system to ECC6 EHP7 with Kernel 742.
I will check whether this issue is there after upgrade and update you.
Thank you for your support.
Regards,
Eswaran
Hi Eswaran
1. Could you check any error message in the SM21 log? & ST22 Dumps?
2. During the time is the spool workprocess busy or is this any other process holding the spool workprocess? you can check this in transaction code SM50 or SM66
BR
SS
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