How to make deafult setting in solution manager fields PRIORITY?

[Former Member]

How to make default setting in solution manager fields PRIORITY?

[artemzhegalin]

Hello, Sunita.

What do you mean by "making default setting"?

BR,

Artem

[Former Member]

Dear Artem,

I need to make the field PRIORITY default as LOW.

User creates notification with priority HIGH/VERY HIGH always but while assigning that notification we correct it to LOW or MEDIUM.

Our team has taken decision as system should pick LOW by default when we go to assign notification.

Regards,

Sunita Bhonsle 

[artemzhegalin]

Do you mean that the default priority should be "Low" (not "Medium" as per default)? Or your goal is to restrict end users to change priority?

[Former Member]

Hello Sunita,

The default value for priority is defined at the transaction type level.

Select the transaction type to be customized, and go to "Assignment of Business Transaction Categories".

Then select the relevant transaction category and go to "Customizing header".

Here you can define the default value.

2 comments though:

- the default value will come up automatically, but the user will still be able to change it

- the possible values themselves (Very High, High, Medium, Low) are defined in another location

Regards,

Rémi.

[Former Member]

Dear Remi,

I tried the steps in SPRO but couldnot found DEAFULT FIELD tab for change :-

I need to do changes in transaction type SLFN

[Former Member]

Hello Sunita,

Be careful: you should not change the standard transaction types.

Instead, copy it to your customer namespace (for SLFN it would logically be ZLFN).

This copy process is part of ChaRM configuration, and you can run the program from SOLMAN_SETUP in Change Request Management section (step 3.4 - Configure manually).

Keep in mind that standard transaction types can be modified by SAP, and thus when implementing an upgrade of SolMan, your own changes may be overwritten.

As for your question, as I said:

- first select transaction type (SLFN, or better ZLFN)

- double-click on "Assignment of Business Transaction Categories" (left panel)

- select the relevant transaction category

- double-click on "Customizing header"

You will get the screen I displayed in my previous message.

Yours,

Rémi.