EMail notifications going to wrong recipient in ITSM

[mohammad_hanfi2]

Hi,

We are repairing ITSM that was halfly configured, before.

While doing that, we created Action Profiles, definitions and conditions for email notifications to go to a particular DL, once the incident is raised, and to Message Processor, once he is assigned the incdent.

But in both the cases the mail is going to the Reporter.

I believe some of the earlier settings still remain, but am unable to figure that out.

How to do that?

[artemzhegalin]

Hi, Mohammad.

First of all check e-mail in BP of processor (may be while testing the previous team used one e-mail for all partners).

Also check action for the right partner function: