Enterprise Portal Stack Upgrade error with SUM

[former_member196664]

Hi All,

I got an error while stack upgrading Enterprise Portal 7.0 from SPS 21 to 27 using SUM in the execution phase.

An error has occurred during the execution of the Deploy SDM step.

Could not update components. Deployment of queue Queue_2014.11.05 at 13:36:56 completed with error Deployment completed with error. See status messages for individual components. sap.com/SAP_JAVASL: Cannot update SDM tool. Could not auto-update SDM server. Cannot execute Java process for autoUpdate. Return code condition success evaluated to false for process java.exe for action ACTION_AUTO_UDPATE.

You can find more information in the files E:\SUM\SUM\sdt\log\SUM\DEPLOY-SDM_10.LOG and ProcessOverview.html.

To troubleshoot the problem use the provided information. An SAP Note may provide a solution to this problem. Search for SAP Notes with the following keywords:

SUM  execute  pre-component-deploy  deploy-sdm  com.sap.sdt.jspm.service.JspmService  class com.sap.sdt.jspm.service.JspmServiceException

Below is from OPERATESDM.OUT and OPERATESDM.ERR logs.

Do not check version of installed SDM

Initializing SDM for update

Caught OutOfMemoryError

java.lang.OutOfMemoryError

Severe (internal) error. Return code: 16

Below is from deply_SDM log.

Nov 17, 2014 10:58:55 AM [Info  ]:   Standard out: E:\SUM\SUM\sdt\log\SUM\OPERATESDM_29.OUT
Nov 17, 2014 10:58:55 AM [Info  ]: Process ID 8 has been started.
Nov 17, 2014 10:58:55 AM [Info  ]: Waiting for process ID 8, name java.exe to finish.
Nov 17, 2014 10:59:00 AM [Info  ]: Process ID 8, name java.exe has been finished, exit code 0.
Nov 17, 2014 10:59:00 AM [Info  ]: Process ID 8, name java.exe has been terminated.
Nov 17, 2014 10:59:00 AM [Info  ]: SDM server has been set to standalone mode.
Nov 17, 2014 10:59:00 AM [Info  ]: Auto-updating SDM server...
Nov 17, 2014 10:59:00 AM [Info  ]: AS Java process ID 9 has been started.
Nov 17, 2014 10:59:00 AM [Info  ]:   Command line: C:\j2sdk1.4.2_13-x64\bin\java.exe -Djava.ext.dir=E:/SUM/SUM/sdt/tmp\unpack_SDMKit\/libs -cp . -jar E:\SUM\SUM\sdt\tmp\unpack_SDMKit\SDM.jar autoupdate sdmHome=e:/usr/sap/EPQ/JC00/SDM/program ignoreversion=true popDir=E:/SUM/SUM/sdt/tmp\unpack_SDMKit\
Nov 17, 2014 10:59:00 AM [Info  ]:   Standard out: E:\SUM\SUM\sdt\log\SUM\OPERATESDM_30.OUT
Nov 17, 2014 10:59:00 AM [Info  ]: Process ID 9 has been started.
Nov 17, 2014 10:59:00 AM [Info  ]: Waiting for process ID 9, name java.exe to finish.
Nov 17, 2014 10:59:11 AM [Info  ]: Process ID 9, name java.exe has been finished, exit code 16.
Nov 17, 2014 10:59:11 AM [Info  ]: Process ID 9, name java.exe has been terminated.
Nov 17, 2014 10:59:11 AM [Error ]: Return code condition success evaluated to false for process java.exe for action ACTION_AUTO_UDPATE.
Nov 17, 2014 10:59:11 AM [Error ]: Cannot execute Java process for autoUpdate.
Nov 17, 2014 10:59:11 AM [Error ]: Could not auto-update SDM server.
Nov 17, 2014 10:59:11 AM [Error ]: Cannot update SDM tool.
Nov 17, 2014 10:59:11 AM [Info  ]: Deployment message for component SAP_JAVASL : Cannot update SDM tool.
Could not auto-update SDM server.
Cannot execute Java process for autoUpdate.
Return code condition success evaluated to false for process java.exe for action ACTION_AUTO_UDPATE.

Nov 17, 2014 10:59:11 AM [Info  ]: Overal deployment message : Deployment completed with error. See status messages for individual components.
Nov 17, 2014 10:59:11 AM [Info  ]: Saving data model Jump.JSPM.DataModel.xml ...
Nov 17, 2014 10:59:11 AM [Info  ]: Data model Jump.JSPM.DataModel.xml saved.
Nov 17, 2014 10:59:11 AM [Info  ]: Saving data model JUP.J2EE.DataModel.xml ...
Nov 17, 2014 10:59:14 AM [Info  ]: Data model JUP.J2EE.DataModel.xml saved.
Nov 17, 2014 10:59:14 AM [Error ]: The following problem has occurred during step execution: com.sap.sdt.jspm.service.JspmServiceException: Could not update components.
Deployment of queue Queue_2014.11.05 at 13:36:56 completed with error Deployment completed with error. See status messages for individual components.
sap.com/SAP_JAVASL: Cannot update SDM tool.
Could not auto-update SDM server.
Cannot execute Java process for autoUpdate.
Return code condition success evaluated to false for process java.exe for action ACTION_AUTO_UDPATE.

I have a SAP ticket open for more than 10 days and no response. I found Note 1249354 - SDM autoupdate fails because of OutOfMemoryError is not clear exactly what I have to perform. Please help ASAP.

Thanks,

Kavitha Rajan.

.

[Matt_Fraser]

Hi Kavitha,

Your question isn't SQL Server related. You'll get more people responding if you ask this in the space. You might consider alerting a moderator and asking for it to be moved there. Or just close this thread and open a new one in the other space.

Regards,

Matt

[former_member196664]

Thanks Matt. I will close this thread and reopen under Software Logistics.

[Sriram2009]

Hi

Just do the full restart and then try again on the same phase

BR

SS

[former_member196664]

Hi Sriram,

I tried before and just now tried as well. Rebooted the server and restarted SUM, still same error. Please help.

Thanks,

Kavitha Rajan