ChaRM preceding document status does not change

[Former Member]

Hello Experts,

We have configured ChaRM 7.1 SP08 and as per requirement the successor change document for an Incident (SMIN) is an Urgent change (SMHF) document. So when the status of Urgent change document changes, the respective Incident status should be set automatically. We have maintained the entries for SMHF in SPRO "Specify status settings for predecessor documents", but the status of SMIN doesn't change. We even tried maitaining entries for SMIN "Specify Required Status Values for Successor", doesn't seem to work either way.

Any help in this regard will be much appreciated.

Thanks & Regards,

Sameer

[Former Member · Accepted solution]

Thank you so much for your replies. The issue got resolved after assigning implementation class CL_CHM1_INCIDENT_INSTANCE to ZMIN.

Regards,

Sameer

[artemzhegalin]

Hello, Mohhamed.

Check this one thread: https://scn.sap.com/message/10804595#10804595

BR,

Artem

[Former Member]

Hi Artem,

Thanks a lot for the reply. But we have done all the settings mentioned in that post. Still it doesn't work. Any suggestion?

Regards,

Sameer

[Former Member]

Hi Sameer,

You using change document directly, the reason might be this is not a standard scenario

standard is SMIN - SMCR - SMHF

Have you checked with SMCR->SMIN does it do the trick?

And also don't forget that SPRO customizing "Specify status settings for predecessor documents" belongs to Charm and not to ITSM.

Rg Dan