configtool does not start

[Former Member]

Hello colleagues,

When I try to start configtool of a SAP system I get the following error:

Exception in thread "main" java.lang.UnsatisfiedLinkError: No such file or directory

        at java.lang.ClassLoader$NativeLibrary.load(Native Method)

        at java.lang.ClassLoader.loadLibrary1(ClassLoader.java:1690)

        at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1614)

        at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1593)

        at java.lang.Runtime.loadLibrary0(Runtime.java:788)

        at java.lang.System.loadLibrary(System.java:850)

        at sun.security.action.LoadLibraryAction.run(LoadLibraryAction.java:50)

        at java.security.AccessController.doPrivileged(Native Method)

        at sun.awt.NativeLibLoader.loadLibraries(NativeLibLoader.java:38)

        at sun.awt.DebugHelper.<clinit>(DebugHelper.java:29)

        at java.awt.Component.<clinit>(Component.java:525)

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

        at java.lang.reflect.Method.invoke(Method.java:331)

        at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)

I mention that this is a dual stack system, java is up and running and also the DISPLAY is set. XCLOCK test is also successful.

Does anyone have a clue how can I make configtool work again?

Kind regards,

Dalmy

[divyanshu_srivastava3]

Hi Manu,

I believe you have missing fonts or some RPM.

Try using VNC or XTERM for missing fonts.

Or share full info of OS/DB and crash logs for configtool once.

Regards,

[hemanth2]

Hi Manu,

Nice to hear from you again.

Hope you are doing good.

We have seen some issues like this in the past.  Please see Oracle Metalink document 443617.1

The package libXp was not installed in RHEL 5 with default RPM packages, so it will need to be installed manually; the OS details are not mentioned, so check if this is the case.

SAP note 758563 contains logon details to oracle metalink for SAP

customers if you don't have one yet.

Thank you!

____________

Kind Regards,

Hemanth

SAP AGS

[Former Member]

Hi Hemanth,

Thank you for your fast reply!

I have to mention that my I do not have RHEL as OS, but SunOS 5.10. Does this solution also fit for this type of OS also?

Kind regards,

Manu

[hemanth2]

Hi Manu,

Please check with your OS admin; this is not an SAP issue most likely.
The oracle metadata link has more details.

Kind Regards,

Hemanth

[Former Member]

Hi Hemanth,

Yes, that is my supposition too. I will try to get in contact someone from OS maybe we can solve this together. I will keep the thread updated if we get to the solution.

As for the metalink, of course none of the 3 users work, as usual. Hopefully someone will change it back soon.

Thank again!

Manu

[hemanth2]

That's great Manu.
I will try to get in touch with the note owner and try to fix the issue with the metalink login; thank you for letting us know.