How to restrict user to create urgent change document from incident

[Former Member]

Hi Experts,

We have requirement to restrict End user to create follow up(Urgent change) from incident. We tried using authorization key but its allowing to create urgent document.

Could anyone please help in above issue??

Regards,

Rahul

[prakhar_saxena · Accepted solution]

Hi Rahul,

you need to check the authorization object for end users

CRM_ORD_PR = Z* (type for Urgent change)

http://wiki.scn.sap.com/wiki/display/SMAUTH/CRM_ORD_PR

if this is given to them for create access they can create it.

this should resolve

Regards

Prakhar

[Former Member · Accepted solution]

Hi Prakhar,

Thanks for your reply.

we are now able to restrict enduser to perform create follow up using roles but, Functional can create follow on document on every statuses. we need to restrict functional to create follow up document on status 'In Process' only.

Please assist.

Regards,

Rahul

[artemzhegalin · Accepted solution]

Hi, Rahul.

This is a task for ABAP specialist, because you can't restrict "Follow-up doc" accessibility depending on status of the crm-document by customizing.

BR,

Artem