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GRMG Monitoring For ADS Returns HTTP 500

michael_sachs2
Explorer
0 Kudos

Hi fellows,

we have a CRM 7.0 system running. I am desperately trying to set up GRMG monitoring for Adobe Document Services according to this documentation:

http://help.sap.com/saphelp_crm700_ehp03/helpdata/en/de/9bdb4064da712ae10000000a155106/frameset.htm

However all I get in RZ20 in the "Availability and Performance Overview" monitor is a HTTP communication failure with a HTTP 500 status code in the corresponding "Run Status/Error Messages" node. Any ideas?

Best regards,

Michael

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi Michael,

I never set up GRMG for ADS, only for BI, TREX and Portal.

However could you please post the config file here?

Please also copy the URL from the config file to your browser window and try to log on manually. Perhaps there is some firewall or certificate issue that can be identified this way.

Regards

Ralf

michael_sachs2
Explorer
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Hi Ralf,

the configuration is based on the XML template published by SAP on their "Enhancing your Monitoring Possibilities". The only alterations made are the host and port entries in the URL and the scenario description as written in the XML file. I am pretty sure that these are correct.

Unfortunately I can't test the URL with my browser as the port is blocked by an application firewall. However I tested the URL within the backend network by means of an URL checker tool and it reported a HTTP 405 "Method Not Allowed" which to me indicates that the URL is reachable.

Best regards,

Michael

michael_sachs2
Explorer
0 Kudos

Now our Basis guys finally tell me that there is no such web service

http://<j2ee-server><port>/AdobeDocumentServices/Grmg/App

I am a bit confused. Can someone confirm a successfull implementation of the GRMG monitoring for ADS?

Best regards,

Michael

SandySingh
Active Contributor
0 Kudos

Hello Michael,

Refer to section 13 Page 48 for Configuring GRMG Availability for the Adobe Document Services

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/30a9630b-4f89-2a10-6fab-e311b3ffd...

Refer to section 4.6 for Monitoring the Adobe Document Services . Also 4.3 and 4.4

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/b024fda7-85b1-2b10-afa7-8825d7d16...

Regards

Sandy