Use SolMan as a CRM System

[Former Member]

Hello @All,

is it possible to use the Solution Manager as a CRM system? All CRM functions are available but is it allowed?

Have anybody some practical knowledge?

Thanks a lot.

[Reagan]

In order to use the CRM functionality you need to have the CRM components depployed on the system (Eg: BBPCRM, CRMPCD01, etc). The system should be installed as CRM system.

[former_member186746]

Hi Matthias,

I have no idea about whether it is allowed or not, but you won't have every functionality that you normally have in CRM. I don't think there are leads and opportunities in Solman for instance.

So that leaves messages/complaints.

Interesting question though.

Kind regards, Rob Dielemans

[nirmal_konchada]

Hi Matthias,

No, you cannot use Solution Manager as a CRM system.

It would have licensing issues and not a SAP supported way of handling Solution Manager.

Regards,

Nirmal.K