SAPSTARTSRV failed to start

[Former Member]

Hi Team ,

Really apreciate your inputs to start the SAP system, in my scenario , sap system is not able to start, it is showing timeout error.

I have checked all the owner ship and permission for SAP server , still no luck.

All the other APP server's are up just this app server is down .

Please help me to bring up the server.

Higly appreciate  your inputs.

Regards,

Pradeep.

[Former Member · Accepted solution]

Can you attach screenshot or output where you see this error?

[Former Member · Accepted solution]

Hi Team,

PFB the error  screenshot,

/usr/sap/SID/SYS/exe/run/sapstartsrv pf=/usr/sap/SID/SYS/profile/SID_DVEBMGS50_hostname

Unable to open trace file sapstartsrv.log. (Error 13 Permission denied) [ntservsserver.cpp 3533]

Checking SID Database
Database is running
-------------------------------------------
Starting Startup Agent sapstartsrv

FAIL: Timeout
Startup of Instance Service failed
See /home/sidadm/startsap_DVEBMGS50.log for details

Regards,

Pradeep.

[Sriram2009 · Accepted solution]

Hi Pradeep

Could you check the disk space? is it full?

BR

SS

[Former Member · Accepted solution]

Hi,

Disk space is not full..

Regards,

Pradeep.

[former_member222232 · Accepted solution]

Hello Pradeep,

Try below link and see if changing group permissions to sapadm helps

https://blogs.oracle.com/sherryyu/entry/sap_acc_how_to_troubleshoot

Thank you,

Sree.

[Reagan · Accepted solution]

Unable to open trace file sapstartsrv.log. (Error 13 Permission denied) [ntservsserver.cpp 3533]

Try removing the files sapstartsrv.log* and then restart SAP.

If possible list all the files under /home/<SID>adm and delete all the stream files under /tmp

[former_member189797 · Accepted solution]

Check if sapstartsrv is running :

ps ef | grep sapstartsrv

If not running try starting manually. How to --> you can get this from above command.

Regards,
Gaurav

[Former Member · Accepted solution]

Hi ,

I  removed sapstartsrv.log from /home/sidam and work directory also removed stream files from /tmp and restarted still no luck.

Regards,

Pradeep.

[Former Member · Accepted solution]

Hi All,

Issue is sorted after adding  belo loop back address in /etc/hosts

127.0.0.1       localhost       loopback

#127.0.0.1      localhost.domain        loopback

Regards,

Pradeep.

[Former Member]

Hi,

Even after I have loop back address in /etc/hosts, I am still facing the issue.

127.0.0.1       localhost       loopback

Any other things that I need to check. Problem I face is very similar to Pradeep's problem.

mmpf181:s11adm 22> startsap r3

Checking S11 Database

Database is running

-------------------------------------------

Starting Startup Agent sapstartsrv

FAIL: Timeout

Startup of Instance Service failed

See /home/s11adm/startsap_ASCS00.log for details

[Former Member]

Hi Anil,

Please attach sapstartsrv.log and startsap_ASCS00.log file.

Regards

Prithviraj

[Former Member]

Hi Prithviraj,

1) I dont find sapstartsrv.log in /home/<SID>adm path..any other path?

2) startsap_ASCS00.log file contents as below. Not much useful.

Trace of system startup/check of SAP System S11 on Mon Jul 25 23:10:53 CDT 2016

Called command: /usr/sap/S11/SYS/exe/run/startsap start

-------------------------------------------

23:10:54

Starting Startup Agent sapstartsrv

-------------------------------------------

23:12:56

Startup of Instance Service failed

-------------------------------------------

23:12:56

See /home/s11adm/startsap_ASCS00.log for details

3)

I have the localhost entry in my /etc/hosts file.

127.0.0.1       localhost       loopback<<<

mmpf181:s11adm 56> /usr/sap/S11/ASCS00/exe/sapcontrol -prot NI_HTTP -nr 00 -function GetInstanceProperties

25.07.2016 23:33:41

GetInstanceProperties

FAIL: NIEHOST_UNKNOWN, NiRawConnect failed in plugin_fopen()

mmpf181:s11adm 57> /usr/sap/S11/ASCS00/exe/sapcontrol -prot NI_HTTP -nr 00 -function GetInstanceProperties -debug

Mon Jul 25 23:34:17 2016

NiIInit: allocated nitab (2048 at 60000000006ab940)

NiIHSBufInit: initialize hostname buffer (IPv4)

NiHLInit: alloc host buf (100 entries)

NiSrvLInit: alloc serv bufs (100 entries)

***LOG Q0I=> NiPGetServByName: 'sapctrl00' not found: getaddrinfo (9: Bad file number) [niuxi.c 1823]

NiSrvLGetServNo: service name 'sapctrl00' not found by operating system

NiInit3: NI already initializes (init=1;cur=2048)

***LOG Q0I=> NiPGetHostByName: 'localhost' not found: getaddrinfo [niuxi.c 1759]

NiHLGetNodeAddr: hostname 'localhost' not found by operating system

25.07.2016 23:34:17

GetInstanceProperties

FAIL: NIEHOST_UNKNOWN, NiRawConnect failed in plugin_fopen()

mmpf181:s11adm 58>

[Former Member]

Even though localhost entry in /etc/hosts..taking from files, getting the localhost not found issue as below:

NiSrvLGetServNo: service name 'sapctrl00' not found by operating system

NiInit3: NI already initializes (init=1;cur=2048)

***LOG Q0I=> NiPGetHostByName: 'localhost' not found: getaddrinfo [niuxi.c 1759]

NiHLGetNodeAddr: hostname 'localhost' not found by operating system

Added the nsswitch.conf as below.

<Hostname>:s11adm 73> cat /etc/nsswitch.conf

hosts:  files [NOTFOUND=continue TRYAGAIN=continue]     dns

ipnodes:        files [NOTFOUND=continue TRYAGAIN=continue] dns

After adding, it worked fine and my SAP instance is up

It is a weird one as I did not use nsswitch.conf before and all these days it used to worked.

This time nsswitch was needed.

NOTE: OS=HPUX in this case.

[Former Member]

Hi Anil

The log file should be in work directory.

Good to hear you solved the issue. Thanks for sharing

Regards

Prithviraj

[former_member222232]

Hello Pradeep,

Please take a look at following note.

1762827 - Startup of Instance Service failed in Unix or Linux Environment

Thank you,

Sree.

[Former Member]

Hi ,

I am using sidadm user to start ,

As per the note everything is correct for my scenario,

Now is the entries in sapservices file correct , please advice,

#!/bin/sh
SHLIB_PATH=/usr/sap/SID/DVEBMGS50/exe:$SHLIB_PATH; export SHLIB_PATH; /usr/sap/SID/DVEBMGS50/exe/sapstartsrv pf=/usr/sap/SID/SYS/profi
le/SID_DVEBMGS50_hostname -D -u sidadm
SHLIB_PATH=/usr/sap/DAA/SMDA97/exe:$SHLIB_PATH; export SHLIB_PATH; /usr/sap/DAA/SMDA97/exe/sapstartsrv pf=/usr/sap/DAA/SYS/profile/DAA
_SMDA97_hostanme -D -u daaadm
LD_LIBRARY_PATH=/usr/sap/SID/DVEBMGS50/exe:$LD_LIBRARY_PATH;export LD_LIBRARY_PATH;/usr/sap/SID/DVEBMGS50/exe/sapstartsrv pf=/usr/sap/
SID/SYS/profile/SID_DVEBMGS50_hostname -D -u sidadm

Regards,

Pradeep.

[divyanshu_srivastava3]

Have you tried deleting .stream files of this instance number from /tmp ?

Have you tried stating with sapcontrol ?

[divyanshu_srivastava3]

And yes, then share the logs from work directory.

[Former Member]

Hi,

Below are the logs from work direcotry,

---------------------------------------------------
trc file: "sapstartsrv.log", trc level: 0, release: "721"
---------------------------------------------------
pid        9143

[Thr 01] Tue Nov  4 13:36:42 2014
No halib defined => HA support disabled
CCMS agent initialization for instance type ABAP: return code 0.
CCMS agent disabled by profile parameter ccms/enable_agent = 0.
Initializing SAPControl Webservice
Starting AutoRestart thread
AutoRestart thread started
SapSSLInit failed => https support disabled
Starting WebService thread
Webservice thread started, listening on port 55013
Trusted http connect via Unix domain socket '/tmp/.sapstream55013' enabled.

I have tried deleting .sapstream55013 file from /tmp location and starting but no luck .

Can you tell me how to start using sapcontrol.

Thank you.

Regards,

Pradeep.

[Sriram2009]

Hi Pradeep

Just do the full restart the system and then try again

BR

SS

[Former Member]

Hi Sriram,

Restarted DB , SCS , enqueue and APP server's.

But the issue is persisting.

Regards,

Pradeep.

[Sriram2009]

Hi

Could you update the latest log's?

BR

SS

[Former Member]

Hi ,

How to check administrator access avaliable in unix level.

Regards,

Pradeep.

[Sriram2009]

Hi

Are you using either SAP "SIDADM" or root equivalent access user id ? you can contact you unix admin he may guide you

BR

SS

[Former Member]

try this command

ls - l  filenamewithextension will give the file permissions

user group and others is the

Thanks

Vijay Sriram

[Former Member]

HI Pradeep,

You could run the command whoami to get the userid you are running now.

Thanks

Vijay

[Former Member]

Hi ,

I am getting the below error after starting profile manually,

Unable to open trace file sapstartsrv.log. (Error 13 Permission denied) [ntservsserver.cpp 3533]

All the permissions and ownership for /usr/sap/SID/and /sapmnt/SID is fine ...

Kindly give your inputs.

Regards,

Pradeep.

[Sriram2009]

Hi Pradeep

Is that user is having administrator / admin privilege to access the local system?

BR

SS

[divyanshu_srivastava3]

Hi,

Start sapstartsrv for this instance using sapcontrol.

Before that delete stream files in /tmp file system.

If it doesn't start, share it's logs.

Divyanshu

[bxiv]

Also useful information would be kernel versions and patch levels, if you recently tried an upgrade of the kernel, etc etc.  Possible log files attached (not pasted to avoid long scrolls) of the sapstartsrv in the work directory.

[former_member185239]

Hi Pradeep,

Run the below command manually

/sap/<SID>/SYS/exe/run/sapstartsrv pf=/usr/sap/<SID>/SYS/profile/<start or instance profile>

Paste the output of above command

You will get the exact error. It might be permission issue on your disk.

With Regards

Ashutosh Chaturvedi