Attachment Download Issue in SAP Work Manager 6.0

[karanshaheri]

Hello experts,

I have problem with attachment download. I am using Android Galaxy Tab 3.

When I request for the document, there are no errors from SAP or JAVA side but attachment is not getting downloaded.

I am using SMP 2.3.

I have made all the necessary configuarations using config guide.

Created Background job for program /SYCLO/CORE_PUSH_PROC_PROG.

I have made changes to Agentry.ini file and JavaBE file.

[HTTPXML-2]

authenticationCertificateStore=MY

authenticationCertificateStorePassword=

authenticationCertificateStorePasswordEncoded=false

autoDequote=true

baseURL=http://localhost:9292

basicAuthenticationPassword=

basicAuthenticationPasswordEncoded=false

basicAuthenticationUserID=

constantsFile=httpxml_sd.ini

enableAuthentication=false

enablePreviousUserAuthentication=false

httpConnectTimeout=60

httpReceiveTimeout=300

httpResolveTimeout=60

httpSendTimeout=300

listenOn=9292

name=HTTP-XML Back End

timeZoneName=

timeout=300

trustedCertificateStore=

useSSL=false

xmlAllowXSLTScript=true

xmlNamespaces=

xmlResolveExternals=true

xmlValidateOnParse=true

[PUSH_LOGON]

ENABLED=true

My Middle Server details in Administration Portal

I have changed outbound trigger port to 9292 in Config Panel

Agentry setting for File path

Please suggest what I am missing.

I am  unable to download attachments.

[Marçal_Oliveras · Accepted solution]

Hi Karan,

Try to clean the pending pushes with the following report: /SYCLO/CORE_PUSH_PURGE_PROG

Then you can also check SLG1, you may find some error information there.

And another advice is to use your own user as SERVICE_LOGON and PUSH_LOGON and then try to debug the classes that are called during the request.

[Former Member]

I have tried /SYCLO/CORE_PUSH_PURGE_PROG program to delete the pending pushes. But i dont know whether it works or not. what should i do with just execute this program or should i do anything else.

I also executed transaction SLG1 as per suggested by experts.

But still not able to get documents on client device.

Regards

Sumit Gupta

[karanshaheri]

Hi Sumit,

What all configurations you have done for Push? 

Can you verify the push settings by following the document in the link below.

http://scn.sap.com/docs/DOC-45702

After Purging all your records you can again perform the Push operation. It should work.

Purge is used for instances which are not relevant. So if your instances are in queue, use program /SYCLO/CORE_OTRIG_RETRY_PROG to try pushing Push instances to the devices. Start with the first instance as its a queue process (First in first out).

You can check the status of Push instances in transaction /syclo/admin(Admin portal).

I suggest you to check the Push related configurations first and then perform push again.

Let me know in case of any issues.

Regards,

Karan Shaheri.

[Former Member]

Hi Karan,

Now, when i debug the /SYCLO/CL_CORE_OTRIG_STD_PUSH with method BUILD_XML_DATA.

I am getting below error please have a look on this.

Please suggest what I am missing here.

Regards:

Sumit Gupta

[bill_froelich]

Sumit,

Please open a new Discussion for your new question.  The original question was already answered.  This will get you more visibility to your question and allow you to mark it answered so others will be able to benefit as well.

--Bill

[karanshaheri]

Thanks Marcal. I tried Purging my previous instances and Push started Working.

Is it necessary to apply SAP Note 1954444. Because I have read for Push to work this note needs to be applied but without application of this note my Push is working.

[resmi_sadasivan2]

Hi Karan,

Please refer the below blog and troubleshooting guide.

Thanks

Resmi