Personas 2.0 Session Timed Out

[Former Member]

Hi There,

We are trying to solve an issue that we are currently facing and need your help or insight in resolving it. The issue is that we get a popup message 'The session has timed out - please log in again' when we log into backend system from system selection screen.

Landscape:

System 1 - Personas 2.0 SP2 is installed here. Kernel Version 741 SP Level 26

System 2 - Backend System. Kernel version 721 SP Level 201

I checked the ITS memory statistics and we have 1024 MB memory assigned. I execute the SICF service RESTGUI and got that hierarchial tree structure output. The strangest thing is that some of our users get this popup again and again, as if the popup is in some kind of infinite loop.

Is this happening because of the kernel version difference between the frontend and backend system?

Thanks,

Chan

[tamas_hoznek]

Both systems are on a kernel patch level lower than necessary. See Peter's blog for the recommended minimum patch level and other details regarding ver. 2.0 SP2. The different kernel versions are no problem.

Also, such an error is usually due to some wrong configuration setting(s) or missing notes. See Sushant's FAQ blog post to verify your configuration and also make sure all notes in the mentioned parent note are implemented.

If after this you still have the problem, open an OSS incident.