Send report to multiple email recipents (different smtp)

[former_member203850]

I am unable to send a report to multiple email ids (different smtp) . For example:

Email Ids : pranay_prasun@abc.com

                  pranay_prasun@xyz.com

And its working fine if i send a report to the above email ids separtely .I am facing below issue whenever i add both the email ids in the recipent list or multple emails of xyz domain.

address error. [Error sending address(es) to SMTP server. Return code: [SMTP 501

- Syntax error in parameters or arguments.].

crystalenterprise.smtp (501)

Below things already i checked :

• Already tried with semicolon and space but failed.
• Checked the destination (adaptive job server) in CMC and its configured for abc domain.

Kindly provide your feedback on this.

Regards,

Pranay

[sateesh_kumar1]

Hi Pranay ,

Try adding BO server IP address in the Exchange server allow list.Mail Id separator is semi colon .

[former_member203850]

Thanks Sateesh for your feedback.

But i am able to send a report to single emaild(different smtp server) and regarding your feedback,

Semi colon is wroking fine if i am sending report instance to the existing smtp server.

Only facing this issue when:

1. pranay.prasun@abc.com;pranay.prasun@xyz.com

OR

2. pranay.prasun@xyz.com;sapbo@xyz.com

Its working fine when :

1. pranay.prasun@abc.com;sapbo1@abc.com

OR

2.pranay.prasun@xyz.com

Is there any settings i have to change at the CMC end or IIS (Email server) ??

Regards,

Pranay

[Former Member]

Hi Pranay,

Points to be considered when you trying to send Reports to the Destination: eMail

Domain Name
Enter the fully qualified domain of the SMTP server.

Host

Enter the name of the SMTP server.

Port

Enter the port that the SMTP server is listening on. (This standard SMTP port

is 25.)

Authentication

Select Plain or Login if the job server must be authenticated using one of these methods in order to send email.

SMTP User Name

Provide the Job Server with a user name that has permission to send email and attachments through the SMTP server.

SMTP Password

Provide the Job Server with the password for the SMTP server.

From

While scheduling the Reports make sure that fully qualified E-mail address is used in "From Field"

To

Use Semi colon instead of space between the Email addresses while specifying it in the "To Field".

Note:

Before configuring SMTP.. please check Verify BO Server is talking to Email Sever via command prompt. Below is the url for the same.

http://scn.sap.com/docs/DOC-44785

• Use the SMTP format for the recipient(s) i.e: john.doe@mycompany.org or human.resources@mycompany.org

I hope this information helps you..

--Raji. S

[former_member203850]

Hi Rajeswari,

Already i mentioned that it is working fine for one email id.So its mean BO server is talking to email server.

Regards,

Pranay

[nscheaffer]

Try separating the email addresses with a comma.

Noel